The Zest Life Ltd is a registered business 8197185. These terms and conditions are a binding contract between us, The Zest Life Ltd, referred to as “The Zest Life” or “we” for the purpose of these T&Cs and “you” the “Customer” or “Guest”. These terms are deemed accepted on receipt of payment by you the Customer and the confirmation of your booking being provided by us. If you do not receive a confirmation email, you must advise us within 24 hours.
The Zest Life reserves the right to change the website, including prices, terms and conditions without notice. We also reserve the right to refuse entry to the sites, cancel bookings or instruct people to leave the sites for any reason, including but not limited to inappropriate behaviour, wilful damage, dangerous weather or site conditions. Use of the The Zest Life website constitutes acceptance of our terms and conditions and our privacy policy.
Privacy
Our full privacy policy is available here:
Booking
The Zest Life takes bookings from people over 18 years of age. Bookings can be taken via our website, by phone or email. The minimum booking is for 2 nights, or 3 nights over bank holiday weekends. We also generally have a minimum booking of three nights during July and August at The Lakes (only). Confirmation of the booking will be sent by email after we receive your deposit. No stag or hen parties are permitted, unless by prior agreement.
Payment
On booking we take a 20% deposit. If this is not paid within 48hrs, the booking will be automatically cancelled. The remaining balance becomes payable 90 days prior to arrival. If you book within 90 days of your stay, full payment will be taken on booking. Deposits are non refundable.
Cancellation or rescheduling by you
If a cancellation is made at least 90 days before the retreat arrival date, then a full refund will be issued minus the deposit.
If a reschedule is requested at least 90 days before the arrival date, this can be done freely to a retreat of your choice. Any difference in costs to the new retreat will be added to your booking and must then be paid 90 days before arrival of the new retreat date. You have 6 months from your initial request to reschedule your new retreat with us.
Cancellations within 90 days of the start of a booked retreat requires the full amount still be paid.
You are not permitted to reschedule a booking within 90 days of the start date of the retreat. This will be seen as cancelling your place and the full amount will still need to be paid and a new place will need to be booked.
Unfortunately, we cannot transfer bookings to someone else. We strongly recommend you take out holiday insurance to cover illness, cancellations, circumstances outside of your control and accidents.
Cancellation by us
In the event that we need to cancel your booking due to reasons such as, but not limited to, extreme weather conditions, ill health or the termination of our lease in respect of any land at the site, we shall inform you as soon as possible and refund all money paid to us within 14 days. We reserve the right to close the retreat in the unlikely event that the site becomes hazardous. In this case guests will be refunded pro-rata for any period of their holiday untaken. The Zest Life cannot accept liability or responsibility for any loss, including consequential losses, caused by cancellation on our part.
Damages
We recommend that you check your accommodation for damages or breakages upon arrival and notify us immediately of any that you find. This should be via email to info@thezestlife.co.uk or to a member of the team onsite.
Small accidental breakages are to be expected from time to time, but please let us know about anything that gets broken or isn’t working before you leave.
Lost Property
We will keep any lost property found on-site for 30 days. Any belongings left behind after your departure must be claimed within this timeframe and can be collected (by arrangement) or, if you cover the cost of postage plus a £10 administration fee, returned by post.
Liability
The Zest Life provide your retreat with skill, care and consistency consistent with best practices and our decades of experience. We cannot however accept responsibility for any loss, damage or expense arising from injury, industrial action, terrorist activity, adverse weather conditions, acts of government, pandemic, or any other event outside our reasonable control.
The Zest Life accept no liability for theft, loss or damage of whatever nature during, or as a result of staying here.
Although we will make every effort to rectify any issues that may arise, The Zest Life cannot accept responsibility for any issues that are outside our reasonable control such as, but not limited to, plumbing/electrical/water supply issues, breakdown of equipment, pest problems, damage as a result of extreme weather conditions, structural damage/repairs or disturbance resulting from necessary site maintenance.
Your Safety on Site
Our accommodation and retreats are designed to allow you to experience nature, but this has its own natural hazards and an array of wildlife that you need to be mindful of. Uneven ground, long grass, limited lighting, mud, dust, wildlife and insects may all cause problems at certain times of year. Your stay will be enhanced if you bring suitable clothing and footwear to allow for the changeability of the British weather.
By booking and coming to stay with The Zest Life you confirm that you understand the natural hazards of the site and agree to be responsible for yourself. In addition you agree to take all reasonable precautions against personal injury, injury to others and damage to the farmland, facilities and accommodation.
We will ask you to sign a disclaimer to this effect on or before arrival, as part of the check-in process.
Customer Complaints and Feedback
We always make every effort to ensure that your retreat delights you. If you are not entirely happy with any aspect of your retreat, please email Laura@thezestlife.co.uk or call 07989 512859 and we will endeavour to deal with any issues. It is best to do this before you leave as things can be harder to resolve once time has elapsed.
We welcome feedback, ideas and suggestions as to how we may improve our site for future guests. You will receive a link to our feedback form at the end of your stay – please help us by completing it.
