Please make sure you read and agree to these terms and conditions before making your booking. Thank you.
Our cancellations policy
If you cancel 1-28 days before the retreat you will be charged 100% of the retreat price.
If you cancel 28-42 days before the retreat you will be charged 50% of the retreat price.
If you cancel 43 or more days before the retreat you will be charged the £100 non refundable deposit of the retreat price.
All deposits are non refundable or transferable. All bookings are non refundable or transferable. By completing our booking form and paying your deposit you are agreeing to the above terms and conditions.
Circumstances beyond our control
We cannot be held responsible for disruption to your holiday caused by bad or unusual weather, illness or injury, or other unforeseeable circumstances beyond our control. You will not be entitled to a refund or be able to transfer to another retreat.
CoronaVirus Cancellation Policy – 2021
Booking a retreat during the coronavirus (COVID-19) pandemic you acknowledge that you are taking a risk that circumstances may change following the initial booking. This policy refers to bookings made from January 1st 2021.
If you contract coronavirus prior to the retreat or you are required to self isolate, you will not be able to move your place to another date. We recommend that you take out travel insurance to cover you, should you contract coronavirus or have to self isolate. This is also true should you be unable to attend due a relative that has contracted COVID that you need to look after. We would therefore recommend that if you have booked a retreat and are concerned about a potential order to isolate which may affect your ability to attend, that you start to reduce the time you spend in social areas such as restaurants, bars etc 10 days before the date of your retreat to minimise this risk. It is your responsibility to take out travel insurance to cover you should you contract COVID and are unable to attend.
If you are unable to attend due to a local or national lockdown we will move your place to another retreat of the same cost and match your lodging choice where possible, (if the retreat costs more you will pay the difference). It is YOUR responsibility to let us know if your area goes into a local lockdown. Should we be unable to transfer you to another retreat we will offer you a 100% refund.
If we are unable to run the retreat due to government restrictions we will re arrange the retreat for a different date. If you are unable to attend that date we would ask that you join us on a different retreat or the same retreat the following year. If you are unable to attend we will offer you a 100% refund.
If you are feeling anxious about the pandemic situation and simply wish to move your booking please let us know as soon as possible. You will not be able to change your booking within 28 days before the start of your retreat. The full payment is due 28 days prior to the start of the retreat.
The Zest Life – Company number: 08197185
The Zest Life – VAT registration number: 379 9678 03.